October 11th, 2009, 4:16PM in No Category by Marc LequimeView Comments
“All Your [Sidekick] Data Are Belong To [Microsoft]”
T-Mobile has announced that it is unable to recover any Sidekick data from the recent outages. Congratulations. All the T-Mobile Sidekick data around the world, gone in an instant in the fault of Microsoft Danger. Any data not stored on the phone but in the ‘cloud’ (the server) is lost forever. T-Mobile advises users not to turn off their phones, as any data on the phone will be lost forever if shut off. Seems Microsoft took a ‘danger’ous step into this one; a move that they might not recover from any time soon.
Security. A failure in the server lost everyone all their data – didn’t they even think of any method of backing up data? For some people (Perez Hilton, especially) haven’t lost a little – they’ve lost around 2,000 contacts.
The full press release, thanks to Engadget, is below:
Press Release
T-MOBILE AND MICROSOFT/DANGER STATUS UPDATE ON SIDEKICK DATA DISRUPTION
Dear valued T-Mobile Sidekick customers:
T-Mobile and the Sidekick data services provider, Danger, a subsidiary of Microsoft, are reaching out to express our apologies regarding the recent Sidekick data service disruption.
We appreciate your patience as Microsoft/Danger continues to work on maintaining platform stability, and restoring all services for our Sidekick customers.
Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low. As such, we wanted to share this news with you and offer some tips and suggestions to help you rebuild your personal content. You can find these tips in our Sidekick Contacts FAQ. We encourage you to visit the Forums on a regular basis to access the latest updates as well as FAQs regarding this service disruption.
In addition, we plan to communicate with you on Monday (Oct. 12) the status of the remaining issues caused by the service disruption, including the data recovery efforts and the Download Catalog restoration which we are continuing to resolve. We also will communicate any additional tips or suggestions that may help in restoring your content.
We recognize the magnitude of this inconvenience. Our primary efforts have been focused on restoring our customers’ personal content. We also are considering additional measures for those of you who have lost your content to help reinforce how valuable you are as a T-Mobile customer.
We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost.
Once again, T-Mobile and Microsoft/Danger regret any and all inconvenience this matter has caused.
Yeah, right.
Like I’m gonna buy one now.
Images thanks to Gizmodo;
News thanks to Mashable and Engadget.
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